Refund and Returns Policy

At Roselle Fashion Store, we want our customers to be satisfied with their purchases.

Return Eligibility

You may request a return or exchange if:

  • The product is damaged
  • The wrong item was delivered
  • The item has a manufacturing defect

Requests must be made within 7 days of receiving the order.

Conditions for Returns

Returned items must:

  • Be unused and in original condition
  • Include original packaging
  • Not be damaged by the customer

Non-Returnable Items

We do not accept returns for:

  • Used items
  • Items without original packaging
  • Sale or clearance items

Return Process

To request a return:

  1. Contact our support team through the website.
  2. Provide your order number and details of the issue.
  3. Our team will guide you through the return or exchange process.

Refund Process

Once the returned item is received and inspected, refunds will be processed within 5ā€“7 business days through the original payment method or store credit.